Warranty Policy

At Stephanielg, we stand behind the quality of our products. We offer a warranty on all our products to ensure your satisfaction and peace of mind. Please review our warranty policy below for detailed information.

Warranty Coverage

We provide a 1-year warranty on all of our products, including:

  • Blender

  • Air fryers

  • Bread makers

The warranty covers any manufacturing defects in materials or workmanship. If your product is found to be defective during the warranty period, we will provide a repair or replacement at no additional cost to you.

Warranty Conditions

  • The warranty is valid only for products purchased directly from Stephanielg via our official website (stephanielg.com).

  • The warranty covers defects that arise under normal use of the product. It does not cover damage resulting from misuse, improper handling, accidents, unauthorized repairs, or modifications.

  • The warranty is non-transferable and applies only to the original purchaser.

How to File a Warranty Claim

If your product is defective and you wish to file a warranty claim, please contact our customer support team at support@stephanielg.com or call +1 785-600-4001.

  1. Provide your order number and a detailed description of the issue with the product.

  2. You may be asked to send photos or videos of the defect to help us assess the problem.

  3. Once your warranty claim is approved, we will issue a return shipping label for you to send the defective product back to us.

Warranty Exclusions

The warranty does not cover:

  • Damage caused by accidents, misuse, or unauthorized repairs.

  • Normal wear and tear or cosmetic damage (scratches, dents, etc.).

  • Products that have been used outside of their intended purpose.

Repair or Replacement

  • If a product is deemed defective, we will either repair the item or provide a replacement at our discretion.

  • We will ship the repaired or replaced item at no additional charge to you within the United States.

Refunds

Refunds are not typically issued under the warranty policy. However, if we are unable to repair or replace your defective product, we will issue a full refund for the purchase price.

Contact Us

For any warranty-related questions or assistance, please contact our customer support team:

Thank you for choosing Stephanielg—we are here to ensure your products perform as expected!