FAQs

Welcome to the Stephanielg FAQ page! Here, we’ve compiled answers to the most common questions we receive. If you need more assistance, feel free to contact us directly.

1. What products does Stephanielg sell?

At Stephanielg, we specialize in high-quality kitchen appliances. Our product categories include:

  • Blender

  • Air fryers

  • Bread makers

2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States. There are no minimum purchase requirements to qualify for free shipping.

3. Which countries do you ship to?

Currently, we only ship within the United States. We do not offer international shipping at this time.

4. What payment methods do you accept?

We only accept payments through PayPal. You can use your PayPal balance, credit card, or debit card to complete your purchase securely.

5. How long will it take for my order to arrive?

For orders within the United States, we typically process and ship orders within 1-2 business days. Standard shipping usually takes 3 to 5 business days to arrive, depending on your location.

6. Can I modify or cancel my order after I’ve placed it?

Once an order has been placed, we process it quickly to ensure timely delivery. Unfortunately, we cannot modify or cancel an order once it has been confirmed. Please contact us immediately at support@stephanielg.com if you need assistance before the order is shipped.

7. What should I do if my order is delayed?

If your order has not arrived within the expected delivery time, please contact us at support@stephanielg.com. We will assist you in tracking your order and resolving any delivery issues. In case of significant delays, we may issue a coupon or provide other compensation.

8. What is your return and refund policy?

We offer returns and refunds for unopened products within 30 days of delivery. To initiate a return, please contact us at support@stephanielg.com. Please note that the customer is responsible for return shipping costs unless the item is defective. For more details, please refer to our Return and Refund Policy.

9. What warranty do you offer on your products?

We offer a 1-year warranty on all products (juicers, air fryers, and bread makers) against manufacturing defects. If you experience any issues within the warranty period, please contact us, and we will either repair or replace the product. For more details, please refer to our Warranty Policy.

10. How can I contact customer service?

If you have any questions or concerns, our customer service team is here to help! You can reach us via:

11. Do you offer gift cards?

At this time, we do not offer gift cards. However, we are considering adding this feature in the future, so please stay tuned for updates.

12. Are your products covered by insurance during shipping?

Yes, all products are covered by shipping insurance during transit. If an item arrives damaged, please contact us immediately with photos of the damage so we can resolve the issue and provide a replacement or refund.

13. How can I track my order?

Once your order has shipped, you will receive an email with tracking information. You can use the provided tracking number to monitor the status of your shipment.

If you need further assistance, don’t hesitate to reach out to us!